FREQUENTLY ASKED QUESTIONS
1. How will I receive my map after purchase?
Once payment is completed, you will receive a link to your personal map (in Google Maps format) via email, along with instructions on how to open it.
2. Can I use the map on my phone?
Yes! The maps work on both computers and the Google Maps mobile app (iOS and Android).
3. Can I add my own places or edit the map?
Yes, after receiving the map, you can copy it to your own Google account and then add, edit, or remove locations as needed.
4. Does the map work offline?
You can save part of the map using the “Offline maps” feature in Google Maps, but interactive pins and features work best with an internet connection.
5. Can I use Mapturas while traveling abroad?
Absolutely! Mapturas maps work in any country where Google Maps is available.
6. Can I get a refund?
Since the product is digital and delivered immediately, refunds are generally not provided. However, if you encounter any issues, feel free to contact me and we’ll find a solution.
7. I have questions – how can I contact you?
You can reach me by email at info.mapturas@gmail.com or via Instagram @mapturas.
8. Can I use Mapturas maps for commercial purposes?
The maps are intended for personal use only. If you’d like to use them for commercial purposes (e.g., in advertising or for a business), please contact me for custom licensing options.
9. How long will it take for me to get my map?
After completing the purchase, you should receive an email with your map link within a few minutes. If you don’t receive it, please check your spam folder or contact me directly.
10. What happens if I lose the map link?
If you lose your map link or have trouble accessing it, please contact me. In order to verify your purchase, you will need to provide one of the following:
- A screenshot of the purchase confirmation email.
- The 4-digit code provided in the confirmation PDF.
Once you provide this information, I’ll assist you in retrieving your map or issuing a new link.
11. Can I request a custom map?
Yes! If you need a specific map designed for your personal or business needs, feel free to contact me with the details, and I’ll create a custom map tailored to your requirements.
12. Do you offer discounts or promotions?
Yes, I occasionally offer special discounts and promotions. Keep an eye on the website or follow Mapturas on tiktok to be notified about upcoming offers.
13. Can I book a personalized itinerary for traveling in the Baltic States?
Yes, absolutely! You can book a personalized itinerary tailored to your travel preferences in the Baltic States. Whether you want a road trip, sightseeing tour, or a specific theme for your trip, I can create a custom itinerary for you. Please contact me via email or Instagram for more details.
14. How do I book an itinerary with you?
You can reach out to me via email at info.mapturas@gmail.com or DM me on Instagram @mapturas to discuss your travel plans. We will talk about the details and preferences, and I’ll prepare a customized itinerary based on your needs.